FAQs

FAQ – Foire Aux Questions

1. What types of shirts do you offer?
We offer a wide range of printed shirts, including t-shirts, hoodies, and sweatshirts for men, women, and children. Each design features original and creative prints, drawn by independent artists and designed for both comfort and style.

2. What is the quality of your shirts?
All our shirts are made from high-quality cotton and blended fabrics to ensure maximum comfort and durability. We ensure that each piece meets high standards in terms of craftsmanship and printing.

3. Can I customize my own shirt?
Absolutely! You can choose from our existing models or customize your own shirt by sending us your design. We offer a customization option where you can upload your image or logo and select the colors and type of shirt you want.

4. What sizes are available?
We offer a variety of sizes, ranging from XS to XXL, to suit all body types. Each product page includes a detailed size guide to help you find the perfect fit. If you have any doubts, feel free to contact us for assistance.

5. How do I care for my printed shirt?
To maintain the quality of your print, we recommend washing your shirt inside out at a maximum temperature of 30°C, avoiding the dryer, and not ironing directly on the design. These precautions will extend the life of your product.

6. How do I place an order?
Select the model, color, and size of your shirt, then add it to your cart. Once you have chosen all your items, click on the cart and follow the payment instructions. You will receive an order confirmation by email.

7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal. All payments are secure and processed through certified payment platforms.

8. What are the delivery times?
Shipping times vary depending on your location. In general, orders are shipped within 3 to 5 business days after payment confirmation. You will receive a tracking number to monitor your package's delivery status.

9. Can I return or exchange an item?
Yes, we offer a return and exchange policy within 30 days after receiving your order. If the product does not meet your expectations or if the size is incorrect, contact our customer service at info@imajunik.com to initiate the return process or you can do it from your My Account section. Items must be unworn, unwashed, and in their original condition.

10. What should I do if I receive a defective or incorrect item?
We apologize for any inconvenience. If you receive a defective product or one that does not match your order, contact us at info@imajunik.com to initiate the return process or you can do it from your My Account section with a photo of the item in question. We are committed to sending you a replacement or processing a refund.

11. Can I track my order?
Yes, you can track your order using the tracking number we will send you by email as soon as your package is shipped.

12. Do you offer gift cards?
Yes, we offer gift cards available in various amounts. They can be purchased directly on our website and make a great gift for a unique and personalized present.

13. How can I contact you?
For any questions or assistance, you can contact us by email at info@imajunik.com or via the contact form available on our website. We strive to respond to all inquiries within 24 to 48 hours.